What our Customers say...

Testimonials

"We were out of town and had our basement flood. SERVPRO was on site within the night we called and stayed through the night working the restoration. They answered all our questions and were extremely courteous and professional in their work. They made a terrible situation, especially being out of town, much easier to deal with."

— Robert W. in Ellicott City, MD

"Thank you very much. Your guys made everything easy."

— Lori T. in Jessup, MD

"Jorge answered all my questions about the whole process. He was very knowledgeable and friendly."

— M.Richardson in Laurel, MD

"We had a recent, unexpected flood in our basement and reached out to SERVPRO. Our flooding was on a Saturday and they were able to assign a crew and come to 0ur home the same day, which helped alleviate additional damage. We were extremely pleased with their quick response and professionalism through the entire process. Thank you SERVPRO..we HIGHLY recommend!"

— Beth B. in New Market, MD

"Thank you very much. Your guys made everything easy."
Sincerely, Lori T

— Lori T. in Ellicott City, MD

I live in the top floor of a condo and our ceiling sprinkler head accidentally activated pouring hundreds of gallons of water down into not only our unit but the two condos below us.



Within an hour SERVPRO was on the scene and took care of all restoration and repairs in a professional, courteous manner.



They not only did the right things, they did the right things right! I highly recommend them.



Louis R.

Woodstock

— Lou R. in Woodstock, MD

Very satisfied with the work!

— Thomas H. in Ellicott City, MD

Brian and Missy and crew were very professional and a pleasure to work with.

— Jeff T. in Elkridge, MD

Thorough at explaining process. Treated property as if it was theirs.

— Kathryn C. in Ellicott City, MD

Great job. Promote Missy, she's great!

— Prem S. in Clarksville, MD

Every member of your team that I interacted with were knowledgeable, customer focused and result driven. They truly helped my family during our crisis.

— Reginald H. in Columbia, MD

I wanted to express how appreciative I am of Jorge and his team's work Wednesday and Friday. Jorge was very professional and he accommodate all of my needs and requests. They were clean, tidy, prompt and respectful.  I have some personal issues with cleanliness, and Jorge was respectful to those issues and treated me with the utmost respect and consideration. They did an exceptional job and should be commended. Thank you all.

— Peter P. in West Friendship, MD

The techs who worked on the project were great. Polite, friendly, and explained everything well.

— John L. in Columbia, MD

We have been grateful for the team's work on our house. The communication between all people involved in assessing, setting up, and running equipment, taking care to have someone come out midway when we had a question, follow up and take down was excellent. We found your service to be extremely well organized.

— Richard B. in Columbia, MD

Very pleased.

— Martin S. in Columbia, MD

This was a very professional and courteous group.

— Elizabeth T. in Ellicott City, MD

I believe SERVPRO does a great job and that is why I have used them in the past and will use them again in the future

— Vincent S. in Columbia, MD

No recommendations for improvement necessary. All good. 10/10!

— Bozzuto Homes in Howard County, MD

We were very impressed with Jorge and his honesty. If we ever have damage again, I would want him specifically because I can tell he is thorough and truthful, which means a lot when dealing with your home.

— Zach C. in Ellicott City, MD

Great job by all employees.

— Howard County Department of Health in Columbia, MD

I would like to take this opportunity to thank SERVPRO for the quick response to the Howard County Circuit Court House on the early morning of June 24th.

Jorge and his partner were diligent and well versed in documentation and what needed to be done. Saturday was a long day for all. Kudos to all who helped in the recovery of getting Howard County Circuit Court ready for its Monday morning opening by 9:00am.

— Howard County Circuit Court in Ellicott City, MD

I really appreciated how thorough Brian and Jorge were. Brian did a good job getting me set up on the first day, and Jorge was excellent in walking me through the process as they removed contaminated flooring and drywall from my residence. It was truly a pleasure to work with these two.

— Arianne W. in Columbia, MD

They were all awesome - polite courteous and attentive to any and all questions. Would have never known some were new to the industry!

— Patti B. in West Friendship, MD

Did a fantastic job. Great service. Very impressed. Would recommend blindly and call again in a heartbeat.

— Haris S. in Owings Mills, MD

Keith and Mark are so thoughtful and helpful. Thank you very much for everything.

SERVPRO is wonderful! Keep up the GREAT work for our community!

— Sarah K. in Howard County, MD

Very happy with the service.

— Mary Jo M. in Ellicott City, MD

You need more Gary S.'s!

Gary was amazing, very nice and attentive. He knew exactly what he was doing and his professionalism definitely showed. He deserves a promotion, raise, and a bonus.

— Jeniffer S. in Columbia, MD

Your organization has two extremely VALUABLE ASSETS, Jorge and Missy. Promote them!!! Jorge made the most stressful and confusing aspects of this terrible flooding manageable and calming. The whole team has made the next rebuild process doable. Missy is the pack out queen! Jorge kept the whole team on task and working efficiently. He also kept the team highly motivated and encouraged.

— Elisa R. in Columbia, MD

SERVPRO was prompt and very courteous. I was pleased with prompt service!

— Wood Residential Services in Ellicott City, MD

Great work!

— Walter D. in Ellicott City, MD

Thanks for the good and fast work in getting the water up and dry!

— Homewood Suites in Columbia, MD

Excellent service. I couldn't have asked for anything better!

— Jarod and Amy D. in Laurel, MD

Excellent servicemen - very thorough, very professional.

— Michael and Kathleen S. in Columbia, MD

SERVPRO, Missy was unstoppable, persistent to see the damage alleviated, and cared 100% that she could help my family. What else could one in the straits we were in want?! SERVPRO is AWESOME!

— Leslie T. in Marriottsville, MD

Jorge & John were wonderful - they made magic happen on a very dirty carpet!!

— Lynda F in Ellicott City, MD

Jorge was wonderful & kept us informed throughout the process. Wish we knew about you 3 days earlier when the damage occurred.

— Lucy V. in Columbia, MD

Missy and Jorge were very helpful. Missy was very comforting initially and she was a hard worker and sensitive to my stress. Jorge was a hard worker as well, very polite and appeared very knowledgeable and thorough in what he was doing. In a time of stress it is sometimes difficult to know who is trustworthy. They appeared to serve your company and my interests well.

— Deborah M. in Columbia, MD

Jorge was an absolute delight. He was very confident, helpful, and terrific from start to finish. Exceptional in all respects and a pleasure to work with. I don't know what I would have done if SERVPRO didn't come out on Sunday.

— Nancy L. in Laurel, MD

Keep up the great work.

— Judy Q. in Jessup, MD

Jorge did an awesome job!

— Shoshone B. in Columbia, MD

Great job. Quick response. 

— Howard County Government in Columbia, MD

Everything I had worked for in the past 36 years of my life was a wreck or gone from 17 feet of water in the basement and store. If not for the amazing team of SERVPRO workers...I would not have been able to reopen for business in a timely way. These employees impressed and motivated me daily, and I know they had my back. 

— Sally T in Ellicott City , MD

Great fast service. So happy with the company.

— Thahanny C. in Ellicott City, MD

Outstanding crew and job.  Unequivocally recommend to anyone.

— Craig C. in Columbia, MD

Always on time, courteous and professional.  Would use again and recommend highly.

— Patti C. in Columbia, MD

The team that you sent did an outstanding job.  Quick response time.  Would highly recommend your company!

— Residential One Management in Baltimore, MD

Excellent Service and prompt scheduling!  Listened and were very flexible.  Answered all questions politely!

— Diane B. in Columbia, MD

Everyone was extremely polite, prompt, and quick.

— University of Maryland in Ellicott City, MD

Diego was great to work with - excellent customer service and explanation of process!

— Kara O. in Ellicott City, MD

It was a thoroughly easy process for something that could have been very painful.  I was very happy with the service. 

— Elliott in Highland, MD

Everything worked out well and would recommend these guys. 

— Manoj M. in Ellicott City, MD

I appreciated the calls alerting me the staff was in route.  They called daily after the inspection.  Jorge explained the findings well and was very professional.  Dan was also very helpful during the inspection process.

— Pam in Columbia, MD

Hi Ann Marie, I just wanted to say thank you again.  You are soooo kind and your guys were awesome.  They went above and beyond what I thought they would do.  I'm eager to get home to see if the smell is any better.  I think we are just going to redo the whole basement now and that's exciting!!

— Heather in Mount Airy, MD

Great Experience!!

— Timothy P. in Ellicott City, MD

Daniel, Dan, and Jose were very pleasant and knowledgeable.  I was pleased with their services and would recommend them to anyone. 

— Kathy D. in Columbia, MD

The SERVPRO people that I met were very professional and very friendly and a pleasure to work with!

— Georgia L. in Fulton, MD

Dan and Jorge were very helpful and professional through this whole experience.  They made the process of getting our house dry again as smooth as possible. 

— Thomas B. in Elkridge, MD

Continue to be Awesome!  Groovy!!

— John A. in Elkridge, MD

Great Job!

— Darnell D. in Ellicott City, MD

Keep up the great work!

— Michele P. in Columbia, MD

"The people that cleaned my house are Awesome!  I am so thankful for all of them!"

— Jackie H. in Woodbine, MD

Dan was very helpful throughout the process.  He was always accessible and took the time to test everything to my satisfaction and make sure I was comfortable during the process.

— Sarah D. in Columbia, MD

"The SERVPRO team is very professional and courteous.  The team ensured that I was happy with the results in addition to ensuring my tenants were happy."

— Cynthia W. in Burtonsville, MD

"Professional, kind, courteous.  They go above and beyond!

— MiJi K. in Clarksville, MD

“Greatness is Greatness, no change needed!”

— Michael in Columbia, MD

“SERVPRO’s prompt and thorough response was fantastic!”

— Doug in Ellicott City, MD

“Both SERVPRO crew members were very helpful and professional! I will definitely use SERVPRO of Howard County in the future!

— Ruth in Ellicott City, MD

“The SERVPRO staff was very professional, polite and helpful from the moment that I called. You should be very proud of your team! They worked hard to complete the job and calmed our concerns throughout this debacle. The staff represented themselves and SERVPRO in an admirable manner. Many thanks!”

— James in Ellicott City, MD

“I’ve used SERVPRO of Howard County several times and I have always been pleased!”

— Marie in Columbia, MD

“I would not recommend a change, you were excellent! SERVPRO you saved us time and a lot of money!”

— Brett in Fulton, MD

“Excellent Customer Service! Very professional and performed a complete and thorough job!”

— Larry P. in Clarksville, MD

“SERVPRO did a wonderful job cleaning up our basement after it flooded. They were professional and knowledgeable.”

— Lisa in Columbia, MD

“Both the office staff and technicians were wonderful to work with, as well as prompt and courteous.”

— David M. in Columbia, MD

We used SERVPRO for a water issue in our home. They were prompt, polite and very knowledgeable. The new owners of the SERVPRO even stopped by to check on things. You don't get that kind of service often these day. I would highly recommend them for water cleanup. Great company all around!

— Meredith in Woodbine, MD

The guys were very prompt and very courteous. I highly recommend. 

— Robert in Woodbine, MD

Thank you, and thank you to the employees who came and worked so hard to get our basement cleaned up and prepared for the restoration. They were so professional, polite, and reassuring at a time when I was upset about the backup.

— Kay in Columbia, MD

Gary S. and Dan L. have been the best people to work with on this project. They were extremely responsive and did a wonderful job. "Like it never even happened"

— Jackie in Ellicott City, MD

The SERVPRO crews have done a great job!

— Kerry in Ellicott City, MD